FTC: Top 10 List of Consumer Complaints in 2012

by Lynnette Khalfani-Cox, The Money Coach on February 26, 2013

in Identity Theft


 

Identity theft is once again the top consumer complaint in America, according to data received by the Federal Trade Commission and released in the agency’s 2012 annual report of complaints.

 

In all, the FTC received more than two million complaints from U.S. consumers in 2012. That was a record number of consumer complaints and it marked the first time that customer gripes to the watchdog agency surpassed the two million mark.

 

Complaints about identity theft represented the lion’s share of consumer problems. ID theft complaints comprised 18% of all consumer grievances logged with the FTC in 2012.

 

It was also the 13th year in a row that consumer woes over identity theft led the FTC’s complaint list.

 

Even more troubling, FTC officials reported that 43% of all identity theft complaints were related to tax or wage-related fraud – a massive and growing problem that the IRS and states nationwide are struggling to contain.

 

According to the FTC, here is a list of the top 10 consumer complaints in 2012:

Complaint Category        

1. Identity Theft                                                                       

2. Debt collection

3. Banks and Lenders

4. Shop-at-Home and Catalog Sales

5. Prizes, Sweepstakes and Lotteries

6. Impostor Scams

7. Internet Services

8. Auto-Related Complaints

9. Telephone and Mobile Services

10. Credit Cards

Here are the actual reported numbers and percentages per the FTC’s report:

If you’ve been the victim of ID theft involving taxes or wage-related fraud, or if someone stole your Social Security number, read my advice on what to do when an identity thief strikes.


This Article Answered The Following Money Questions:

  • FTC Consumer Complaints 2012
  • credit card services should be next on ftc list
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Lynnette Khalfani-Cox, The Money Coach

Personal Finance Expert and Co-Founder at Ask The Money Coach.com
Lynnette Khalfani-Cox, The Money Coach is a personal finance expert, speaker, and author of numerous books on personal finance. She appears frequently as an expert commentator on television, radio and in print.

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