In all, the FTC received more than two million complaints from U.S. consumers in 2012. That was a record number of consumer complaints and it marked the first time that customer gripes to the watchdog agency surpassed the two million mark.
Complaints about identity theft represented the lion’s share of consumer problems. ID theft complaints comprised 18% of all consumer grievances logged with the FTC in 2012.
It was also the 13th year in a row that consumer woes over identity theft led the FTC’s complaint list.
Even more troubling, FTC officials reported that 43% of all identity theft complaints were related to tax or wage-related fraud – a massive and growing problem that the IRS and states nationwide are struggling to contain.
According to the FTC, here is a list of the top 10 consumer complaints in 2012:
1. Identity Theft
2. Debt collection
3. Banks and Lenders
4. Shop-at-Home and Catalog Sales
5. Prizes, Sweepstakes and Lotteries
6. Impostor Scams
7. Internet Services
8. Auto-Related Complaints
9. Telephone and Mobile Services
10. Credit Cards
Here are the actual reported numbers and percentages per the FTC’s report:
- FTC Consumer Complaints 2012
- credit card services should be next on ftc list
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