The Headset Snitch: How AI Sentiment Monitoring Impacts Workers
Imagine you’re halfway through an eight-hour shift at a busy call center or a fast-food drive-thru. Your feet ache, you’ve dealt with three angry customers in a row, and your energy is understandably flagging. Suddenly, a notification pops up on your screen or a soft chime sounds in your headset. It’s not a message from […]
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