The Money Coach
  • About
    • Meet Lynnette
    • Media Kit
  • Get Help
    • Money Coach University™
    • Books
    • Financial Coaching
    • Speaking
    • The Money Coach Recommends™
  • Contact
  • Building Wealth
  • Investing
  • Credit Scores
  • Student Loans
  • Paying for College
  • Saving Money
  • Real Estate
  • Credit Card Debt
No Result
View All Result
The Money Coach
  • About
    • Meet Lynnette
    • Media Kit
  • Get Help
    • Money Coach University™
    • Books
    • Financial Coaching
    • Speaking
    • The Money Coach Recommends™
  • Contact
No Result
View All Result
The Money Coach
No Result
View All Result

How to Dispute a Credit Card Purchase

Lynnette Khalfani-Cox, The Money Coach by Lynnette Khalfani-Cox, The Money Coach
in Credit Cards
Reading Time: 3 mins read
dispute credit card purchase
21
SHARES
345
VIEWS
Share on FacebookShare on Twitter

After a day of shopping for new furniture at the furniture store, you come home to find that one of the tables is chipped or cracked. Or maybe you just bought a gift item from a retail store only to later find that a part of it is scratched or broken.

If you made the purchase with a credit card and the merchant isn’t willing to repair or replace the item in question, you may be able to dispute your purchase and get your money back.

Even if you made an online purchase with a credit card, you’ll be protected for your purchase and can request a refund directly through your credit card company.

Here are some important tips for disputing a credit card purchase:

1) Make an effort with the seller first.

The Fair Credit Billing Act grants consumers the right to withhold payment when they receive damaged or poor-quality merchandise with a credit card purchase, but it will only take effect after you’ve made a sincere effort to work with your lender.

In fact, if you used a credit card or a department store charge card, you do not have to pay for any goods or services that you didn’t accept, were not delivered as agreed, or were not as promised.

You need to resolve the dispute directly with the retailer, merchant or online seller before you can request your credit card issuer to post a refund. In some cases, various sellers will be willing to work with you and may offer a replacement of the item or a refund themselves.

2) File a dispute with the right department.

 

Some credit card companies have dedicated customer advocate centers that make it easy for credit card issuers to file a dispute and get things resolved quickly.

A credit card company may even go as far as setting up a conference call with the merchant to find out if further review of the issue is necessary.

But even if they don’t do that, a credit card company will investigate the case until it gets resolved.

3) Put everything in writing.

If you aren’t able to reach out to a dedicated customer service department that handles disputes with your credit card issuer right away, you still have 60 days after receiving the bill to file a dispute in writing.

Make a copy of the statement and circle or highlight the charge, and write a short letter explaining what you purchased, and what was wrong with the item.

You will also need to explain what you did to address the issue directly with the merchant, and how they failed to help you.

Providing as many details as possible can help the credit card company make a speedy decision.

Disputing a credit card purchase can be a fairly simple process.

You can exercise your right to file a dispute under the Fair Credit Billing Act under certain circumstances, but still need to do your best to resolve the issue directly with the merchant.

Lastly, it’s important to understand the limitations of the Fair Credit Billing Act.

It only applies to purchases made with “open end” credit accounts, such as credit cards or charge cards. It doesn’t apply to debit card purchases.

Nor does the law apply to purchases made via special “installment” agreements, as may be offered by auto lenders, some furniture stores or other companies.

Unlike a credit card agreement, an installment contract is a loan or extension of credit you pay off entirely on a fixed schedule.

Tags: defective merchandisepurchase disputeThe Fair Credit Billing Act
Previous Post

What to Do If You Are Charged the Wrong Amount for a Student Loan

Next Post

Student Loan Discharge Due to False Certification Explained

Related Articles

pay credit card balance in full
Covid-19

3 Items to Buy With a Credit Card During COVID-19

by Lynnette Khalfani-Cox, The Money Coach
coronavirus credit card debt
Covid-19

Coronavirus and Credit Card Debt: What Lenders Want You to Know and Do During COVID-19

by Lynnette Khalfani-Cox, The Money Coach
Rewards credit cards holiday spending strategy
Credit Cards

5 Strategies for Using Rewards Credit Cards When Holiday Shopping

by Guest Blogger
credit-card-benefits
Credit Cards

How to Negotiate a Lower Interest Rate on Your Credit Card

by Lynnette Khalfani-Cox, The Money Coach
maxed-out credit card
Credit Cards

The Most Maxed-Out Places in America

by Guest Blogger
credit-card-benefits
Credit Cards

4 Apps that Tap Into Your Credit Cards Hidden Benefits

by Lynnette Khalfani-Cox, The Money Coach
pay credit card balance in full
Credit Cards

Should I Pay My Credit Card Balance In Full Each Month?

by Lynnette Khalfani-Cox, The Money Coach
approved for a credit card
Credit Cards

How To Get Approved For A Credit Card

by Guest Blogger
credit cards
Credit Cards

The Best Credit Cards to Reach Your Financial Goals

by Guest Blogger
Next Post
Student Loan Discharge Due to False Certification Explained

Student Loan Discharge Due to False Certification Explained

About

Lynnette Khalfani-Cox, The Money Coach®, is a personal finance expert, speaker, and author of 15 money-management books, including the New York Times bestseller Zero Debt: The Ultimate Guide to Financial Freedom.

Lynnette has been seen on more than 1,000 TV segments nationwide, including television appearances on Oprah, Dr. Phil, The Dr. Oz Show, The Steve Harvey Show, Good Morning America, The TODAY Show and many more.

Quick Links

  • Money Coach University
  • Lynnette's Personal Site
  • The Money Coach Corporate Site
  • Video Portfolio
  • Privacy Policy

All information on this blog is for educational purposes only. Lynnette Khalfani-Cox, The Money Coach, is not a certified financial planner, registered investment adviser, or attorney. If you need specialty financial, investment or legal advice, please consult the appropriate professional. Advertising Disclosure: This site may accept advertising, affiliate payments or other forms of compensation from companies mentioned in articles. This compensation may impact how and where products and companies appear on this site. AskTheMoneyCoach™ and Lynnette Khalfani-Cox, The Money Coach® are trademarks of TheMoneyCoach.net, LLC.

©2009-2022 TheMoneyCoach.net, LLC. All Rights Reserved.

No Result
View All Result
  • Meet Lynnette
  • Money Coach University™
  • Books
  • Financial Coaching
  • Speaking
  • The Money Coach Recommends™
  • Media Kit
  • Contact

©2009-2021 TheMoneyCoach.net, LLC. All Rights Reserved.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist